Contact
Last revised: 2 November 2026
NETTRIUM customer service is by email only. A real person replies.
01 Write to the right address
- Orders, delivery, guarantee and questionssupport@nettrium.com
- Returns, refunds and withdrawalsreturns@nettrium.com
- General enquiries about the companyinfo@nettrium.com
- Your personal dataprivacy@nettrium.com
When we reply: Monday to Sunday, 08:00 to 21:00 Central European Time. A person answers within 2 working days.
02 To get a quicker answer
- Include your order reference (it starts with NT-).
- Explain in a few lines what you need.
- If the product has a problem, attach a photo.
03 Who you are writing to
NETTRIUM is the online shop of Silvia Roa Franco.
- Seller and data controller
- Silvia Roa Franco
- Registered office
- Calle de Antonio Pérez, 6, 28002 Madrid, Spain
- Contact person
- Silvia Roa Franco
- Customer service
- support@nettrium.com
A person answers within 2 working days. - Returns and refunds
- returns@nettrium.com
- General enquiries
- info@nettrium.com
- Data protection
- privacy@nettrium.com
- Support hours
- Monday to Sunday, 08:00 to 21:00 Central European Time